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Everything You Need to Know about Parcel Delivery

Everything You Need to Know about Parcel Delivery

14 November 2018  //  By Delta Express UK

Everything You Need to Know about Parcel Delivery

This bespoke guide is designed to give you a run down of all the services Delta Express has to offer and to help understand how to process your parcel delivery/

Before booking your parcel delivery

How do I get a price to send my parcel?

It’s so easy, just visit our quote me page where you can get a quote in seconds.

You will need the following information:

  • Which country you are sending your parcel to.
  • The weight of your parcel in Kg.
  • The dimensions of your parcel in cm, length, width and height.
  • The value of the goods

*Please note some parts of the UK including Highlands, Islands and Northern Ireland are more expensive to send parcels to.

  • We will always provide you with at least three quotes, take a look down these parcel delivery quotes and decide which carrier or service you would like to use.
  • Then click to buy service. Our services require a printer to send your parcel and  you will get access to your label at the end of booking to send your parcel and also when we send you your invoice so you can book on a tablet or phone and print your shipping label up later.
  • We need to know exactly where your parcel is coming from and going to, just fill in the form with your collection address. We will need a telephone number for your collection address. This is not so the driver will phone you before arriving to tell you when he is collecting, it’s to help him if he can’t find your address.
  • Please tick residential if you are sending from a residential address, if you are sending from a business address fill in the name of the company.
  • For your delivery address  we need to know the receiver’s full name, address and local telephone number.
  • You need to tell us what you are sending and check it against the prohibited and restricted items list here. Failure to do this may result in your parcel being seized and destroyed or returned and you will be billed for this cost. 

You can add extra compensation cover over and above what is included as part of the service. Any item on that is on the prohibited or restricted list is not covered even if you have taken out additional cover.

Please don’t forget to print your label up and securely attach it to the parcel.

Can I specify a collection time?

Of course, we offer bespoke and dedicated service options which means we can tailor your parcel delivery and parcel collection to meet your requirements. If you wish to discuss this with us further please call  08081 234 777 or email us. Your confirmation email will tell you when to prepare your parcel for collection.

If you need to send your parcel on an alternative day, please contact us and we will cancel your collection and arrange another day for you instead.

If you miss the driver or he cannot find your address and your collection is missed, please contact us immediately by phone 08081 234 777 and we will reschedule another collection for you.

What can I send in my parcel?

All items have to be boxed. You cannot send items wrapped in bin bags or bubble wrap. All luggage must be boxed. We want to make sure your parcel is delivered quickly and safely. Some items just can’t be sent by couriers, and some are sent entirely at your own risk. Please take a few minutes to read our prohibited and restricted items page and check the contents of your parcel. You are responsible for the contents of your parcel even if you didn’t pack it yourself.

PROHIBITED items cannot be sent under any circumstances by any of our couriers you book through Delta Express.

RESTRICTED items are items we do not recommend you send. If you decide to send them it is at your own risk on a no compensation basis. If they are lost or damaged you will not be able to make a claim for compensation.

This includes personal belongings which are not covered for loss or damage.

If you are not sure, then please contact us, we want to help you and we like to talk with our customers.


Do I need to package up my delivery?

Yes, absolutely! You must enclose your item in a strong double walled box suitable for the weight of your item. If it is a light item it can be shipped in a Jiffy bag.

Please read some advice on packaging your items.

You will be invoiced for an additional charge for any unpackaged goods.

We cannot send suitcases, luggage or bags unless they are enclosed in a box or cardboard and thoroughly wrapped with parcel tape. Personal belongings are not covered for loss or damage and are sent at your own risk.


Do I need a label for my parcels?

Yes. When you have finished your booking, you will be able to download and print your label, containing delivery information and a barcode, which you should securely attach to your parcel. We suggest you use clear tape across the whole label so it cannot come off your parcel. You can also download it from your confirmation invoice which is great if you’re not near a printer when booking.

Can I send a heavy or oversized Parcel?

We offer a large and bulky item delivery service so in most cases we can send these for you but you need to contact us on 08081 234 777 or email us and we will quote a price for you.

Help! I can’t get a price for my Parcel on the Quote me page!

Don’t panic, we are here to help. Give us a call!

It could be the weight or size is too big to send as a parcel.

Or you have put the length in as the height or width. The length has to be the longest measurement so if you have a tall parcel the length would be the longest side i.e. the height.

Each carrier has maximum weights or sizes they will accept for carriage.


After booking

Do I get compensated if my parcel is not delivered on time?

Some of our services are guaranteed delivery only. We will always attempt to collect your parcel the same day and work hard to make sure this happens. We do offer a dedicated customer support service which means that if your parcel is delayed for any reason we take the hassle out of tracking it down for you by doing this ourselves. We will keep you updated every step of the way so when the unfortunate does happen, you know we are always here to find a solution.


Do I get compensated if my parcel is lost or damaged?

You have up to 5 days to submit a loss or damage claim. If the goods are damaged, please don’t sign to accept them. If you sign for the item in ‘good condition’ you will not be able to process a claim, so please mark them as damaged when signing. If you do not have time to check the items, please note ‘goods unchecked’.

If the goods are received damaged, the packaging must be kept as not doing so will invalidate your claim. The carrier will not accept responsibility if the packaging cannot be provided when the goods are inspected. The damaged item must not be moved until the claim is completed as this will invalidate your claim. If the claim is paid out in full, the item will not be returned. If repair costs are paid the item will be delivered back to you.

Only the person that placed the order can start a claim and only the person who placed the order will be paid. There are some exclusions that prevent you from making a claim. For example, you will be unable to claim for any items which are on our Prohibited or Restricted Items list, or if the item was not boxed or packaged sufficiently. It is your responsibility to ensure we are able to ship your items before collection.


Do I have to pay customs / import or other surcharges for deliveries abroad?

VAT is automatically added to countries in the European Union. Other charges, such as customs or import tax, are at the discretion of the customs officials in the receiving country, and therefore cannot be calculated prior to delivery. This means that the recipient is responsible for paying the extra fees, should they arise. If you need more information on customs and excise duties visit our help page.

I have changed my mind about a booking. How do I cancel?

Please contact email us  as soon as possible and refuse any collection. If your item has already been collected, we will attempt to stop the delivery, but cannot be held responsible as it is no longer in our control. Should cancellations be successful, Delta Express reserve the right to charge any fees incurred, up to the full value of the booking.