When will my Shipment Arrive?
The Delta Express Tracking page can provide up-to-date information on your parcel service shipment location.
What Payment Methods can I use with Delta Express?
A Delta Express Parcel Service account is highly recommended if you ship frequently. This offers you negotiated price savings and the opportunity to pay by monthly invoice. Less frequent shippers can pay by bank transfer, debit or credit card or PayPal.
If a Time Definite Delivery was not Delivered by the specified time, Can I Request a Credit ?
In the unlikely event that a Time Definite Parcel Delivery misses its scheduled time slot through our fault please contact us on 0808 1234 777. A member of the customer service team will arrange a credit for you.
How do I make a loss/damage claim for a shipment that failed to arrive, or was damaged?
If your shipment failed to arrive, it is important that you contact us with an accurate description of the goods and their packaging. This should be done as soon as possible. Our suppliers hold on to items that were not properly addressed or that became detached from their packaging. It is possible that they will be able to reunite you with your shipment. If this fails, please us on 0808 1234 777 to file a report.
Customers are advised that damage to goods in transit are often a result of inadequate packaging.
What is the maximum size of package I can send?
Due to the size of the door openings on vans and planes, we ask that a shipment does not exceed 120 cm in dimension. We will be pleased to advise and arrange carriage of any large item handling for you. In addition, for the safety of our couriers, we require notification of shipments over 50kg in weight.
I intend to buy some products from an overseas vendor that uses Delta Express to ship. Will I have to pay import duty on the items I purchase?
You will have to discuss this with the vendor. It depends on the type of commodity you are purchasing. It is also likely to depend on the value of the goods, how the vendor labels them for customs purposes. And similarly what country you are importing them into. If customs impose a charge, Delta Express Parcel Service will pay this in the first instance. However you are advised to pay this, whether or not you accept delivery of the goods.
Our company would like to begin exporting products to several countries. We have no previous experience of this, can you advise us?
Yes, Delta Express has extensive experience of international shipping. Customers can contact us on 0808 1234 777 to discuss your needs.
I was charged duties and taxes by Customs for something purchased online. Why wasn’t that included as part of the overall shipping costs?
Please be aware that when purchasing goods via internet sites, some or all of these goods may not originate in your home country. When goods are not sent domestically or within a single customs union, you are most likely liable to pay any inbound duties and taxes. These are most likely costs that your local Customs authority deem appropriate. Duties and taxes are most typically not included in the price of the goods you purchase online.
Delta Express pays the Customs authority on your behalf any duties and taxes that are due on the goods, when they enter the country. This simple process ensures that our courier can deliver your goods in shortest possible transit time. Please note that we only release the goods to you upon the full repayment of any duties and taxes that were paid on your behalf.